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Privacy Policy

We, IN COMMON Beauty LLC (collectively, “IN COMMON”, “we”, “us”, or “our”) are committed to protecting and respecting your privacy.

This policy (together with our Terms & Conditions and any other documents referred to herein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy applies to information we collect:

  • On this site;
  • In email, text, and other electronic messages between you and IN COMMON or our Site; and
  • When you interact with our advertising and applications on third-party websites and services.

This policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on our Site.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Site. By accessing or using our Site, you agree to this Privacy Policy.

Changes to this privacy policy

IN COMMON reserves the right to change this Privacy Policy from time to time, at our sole discretion. Any changes we make to our Privacy Policy will be reflected on this page, with the date of the latest revision identified at the top of the page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account. Your continued use of our Site after we make changes is deemed to be acceptance of those changes. You are responsible for ensuring that we have an up-to-date, active, and deliverable email address for you and for periodically visiting this page to check for any changes to our Privacy Policy.

What our privacy policy covers

This privacy policy discusses the “personal information” IN COMMON obtains from you via the Site. When we use the term “personal information” we are referring to information that is connected to your name. This may include things like:

  • Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number or ANY OTHER INFORMATION THE SITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER ANY APPLICABLE LAW ("Personal Information");
  • Details of transactions you carry out through our Site and of the fulfillment of your orders;
  • Information that is about you but individually does not identify you;
  • Information about your internet connection, the equipment you use to access our Site and usage details; and
  • Any other information you may choose to submit to the site via comment or email.

We collect this information:

  • Directly from you when you provide it to us;
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; advertising
  • From third parties, for example, our business partners.

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter or Youtube, that information is governed by the privacy policies on those websites, and is not governed by this policy.

Information You Provide to Us

The information we collect on or through our Site may include:

  • Information that you provide by filling in forms on our Site, including information provided at the time of registering to use our Site, subscribing to our email service, participating in an event, contest, or promotion, or requesting further services;
  • Information we request when you report a problem with our Site, or any of our product offerings;
  • Records of correspondence between you and IN COMMON;
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and
  • Details regarding other people, including email information and names of recipients of gifts purchased through the Site.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site;
  • Information about your computer and internet connection, including your IP address, operating system, and browser type;
  • Information about your mobile device and network, including the hardware model, operating system and version, unique device identifiers, and information about your use of our Site. To facilitate your use of certain Site features, we may request your permission to collect information about the location of your device and access information from certain native applications on your device.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, allowing us to customize our Site according to your individual interests;
  • Speed up your searches; and
  • Recognize you when you return to our Site.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
  • Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Site (and our emails) may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that help deliver cookies and permit the Company, for example, to count users who have visited those pages (or opened an email) and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How we use your information

We may use information that we collect about you or that you provide to us:

  • To present or improve our Site and its contents to you;
  • To provide you with information or products that you request from us or which we feel may interest you;
  • To respond to your comment or questions, and provide you with customer service;
  • To monitor Site trends and activities;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • To notify you about changes to our Site or any products we offer or provide through it; and
  • Towards any other purpose for which the information is collected.

Where We Store Your Data

The information we collect from you is governed by U.S. law. However, the data may be transferred to, and stored at, a destination outside of the United States of America (USA). It may also be processed by staff operating outside the USA who work for us or for one of our suppliers or affiliates. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share or disclose personal information that we collect, or you provide, as follows:

  • To Service Providers. We may employ companies and individuals to help provide the Website or services on our behalf or help us operate our business (such as processing of your payment for a product, fulfilling orders, IT services and support, customer service or support, hosting, website analytics, email delivery, delivery of promotional, marketing and transaction materials, Website maintenance and security, marketing and advertising, research, surveys, event management, product reviews, data verification, and data storage). The service providers are permitted to use your personal information only as authorized to perform these services or tasks.
    For example, we use (and thus disclose certain of your personal information to):
    o Google Analytics so that they can help us understand how our customers use our Website -- you can read about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    o Shopify - in order to power our online store--you can read about how Shopify uses your information here:?https://www.shopify.com/legal/privacy.
    o Klaviyo – our email service provider -- you can read about how Klaviyo uses your information here: https://www.klaviyo.com/legal.
    o Attentive - in order to provide SMS messaging -- you can read about how Attentive uses your information here: https://www.attentivemobile.com/privacy.
  • To Payment Processors. Any payment card information you use to make a purchase on or through the Website or the service is collected and processed directly by-our payment processor, and we never physically receive or store your full payment card information.
  • To Advertising Partners. We work with third party advertising companies that collect information about your activity on the Website and other online services to help us advertise our services and goods (including, through interest-based advertising), and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms. [If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by clicking on “Reject All” when landing on the website.]
  • To Affiliates. We may disclose your personal information to our subsidiaries and corporate affiliates for use consistent with this Privacy Policy.
  • To Professional Advisors. We may disclose your personal information to professional advisors such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.
  • For Compliance and Protection. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties (a) for the compliance and protection purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
  • Business Transfers. We may disclose, lease, sell, assign, or transfer the information we collect (including your personal information) to third parties in connection with a Business Transfer. A “Business Transfer” means a sale, acquisition, merger, consolidation, reorganization, bankruptcy, or other corporate change involving us, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part of or our whole business. Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity, or assets (including our Website) to an affiliate or independent third party at any time, for any lawful purpose, without notice or compensation to you.
  • We may share or disclose information we collect or that you provide us (including your personal information) to fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent.
  • We may also disclose your personal information: (i) to enforce or apply our terms of use and other agreements and policies, including for billing and collection purposes, and (ii) if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our customers, or others.
  • Aggregation and De-Personalization. We may use and disclose any de-identified information for any lawful purpose, including for any commercial purpose. De-identified Information means information that does not identify you, including any identifiable information de-identified by either combining it with information about others, for example, by aggregating your information with information about other persons, or by removing characteristics, such as your name, that make the information personally identifiable to you.

Please note that the list above is not exhaustive and that we may, to the extent permitted by applicable law, disclose the information we collect to third parties at any time, for any lawful purpose, without notice or compensation to you.

When we disclose the information we collect to third parties, such information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of such information. Furthermore, these third parties may further disclose, share and use this information. By submitting information (including your personal information) to us, you expressly consent to such disclosure and use of such information. If you do not want this information (including your personal information) shared as described above, then you should not provide us with such information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may, however, share originator opt-in data and consent with our third-party text-messaging provider as may be necessary for us to send you messages. Notwithstanding any other provisions of this Privacy Policy, we may disclose your information, including mobile information, as we deem necessary to satisfy any law, regulation, or governmental request, or to protect our rights or property.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding our collection, use and disclosure of the information that we collect. Below are some mechanisms that provide you with control over such collection, use or disclosure:

Cookies and Other Tracking Technologies. It may be possible to disable some (but not all) cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of our Website. The method for disabling cookies or other automatic collection technologies may vary by device and browser, but can usually be found in preferences or security settings.
You can exercise your preferences in relation to cookies served on our Website by taking the steps outlined below.

First-Party Cookies. You can use the browser with which you are viewing our Website to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of our Website. Also, if you disable certain cookies, other parts of our Website may not work properly. You can find more information about how to change your browser cookie settings at allaboutcookies.org.

Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies go to aboutads.info/choices.

We do not control third-parties’ collection or use of your information to serve interest-based advertising. However, these third-parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:

Google Chrome https://support.google.com/chrome/answer/95647?hl=en-GB

Safari (Desktop) https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

Internet Explorer 

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Return Policy

We offer a 60-day return policy from day of purchase. Please email hello@incommonbeauty.com with your order number + the products you would like to exchange or return. Please note your shipping charges cannot be refunded but we provide free return shipping.